Shipping Policy
Where you are ordering goods to be fulfilled directly by Jurefit Limited, the company, duly registered under the Laws of Cyprus, with its registered office located at 24 Peiraios Str., 1st floor, Strovolos, 2023 Nicosia, Cyprus, registration number ΗΕ 417979 (“Headway”), the following delivery and returns policy will apply:
1. DELIVERY POLICY
All orders are processed within three business days. Orders are not shipped or delivered on weekends or holidays. If we are experiencing a high volume of orders, shipments may be delayed by a few days. Please allow additional days in transit for delivery. If there will be a significant delay in shipment of your order, we will contact you via email.
By placing an order with us, you acknowledge and agree that once your order leaves our facilities and is handed over to the shipping carrier, they assume full responsibility for its transit and delivery. While we strive to ensure that your order reaches you safely and timely, we have no control over the shipping and delivery process and disclaim any responsibility for any delivery-related issues, including delayed, lost, or damaged parcels. Any claims related to shipment and delivery must be addressed directly with the carrier in accordance with their policies.
2. ALLEGEDLY LOST ITEMS AND DAMAGES
Please inspect your order upon receipt and contact us immediately if the item is defective, damaged, or if you receive the wrong item, so that we may evaluate the issue and make it right.
We are not liable for any products damaged during shipping. If you received your order damaged, please contact the shipment carrier to file a claim.
We are not liable for any products lost during shipping. If you believe your parcel is lost or undelivered for any other reason, please first contact your shipment carrier for delivery status and double-check possible locations where the package may have been left.
We may make reasonable efforts to resolve your case. In particular, we may escalate the matter to our delivery partner once you share confirmation from your carrier regarding any delivery issues.
We may then decide, at our sole discretion and without any promise or guarantee to you, whether a reshipment is possible.
3. RETURNS (REFUNDS)
If you are unhappy with your item, please contact us. You must obtain refund approval from us before sending any items back. To initiate a return, please reach out to us within 14 days of the date of purchase and specify the reason for your return request. Returns sent back without prior approval will be accepted, but will not be eligible for a refund.
To be eligible for a refund, goods must be returned in a re-saleable condition. That means your item must be unused and in the same condition that you received it. To complete your refund, we require a valid receipt or proof of purchase.
Once your returned item is received and inspected, we will send you an email to notify you that we have received it. We will also notify you of the approval or rejection of your refund. If you are approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 30 calendar days.
The fastest way to ensure you get what you want is to return the item you have (after receiving our authorization), and once the return is accepted, make a separate purchase for the new item.
4. SHIPPING
To return your product, you should mail your product to:
Shimponk KY1 / Goodly, Inc.
7200 Intermodal Dr, Louisville Kentucky 40258, United States
Returns sent back without prior approval will be accepted, but will not be eligible for a refund.
YOU WILL BE RESPONSIBLE FOR PAYING FOR YOUR OWN SHIPPING COSTS FOR RETURNING YOUR ITEM. SHIPPING COSTS ARE NON-REFUNDABLE. If you receive a refund, the cost of return shipping may be deducted from your refund.
If you are shipping item(-s) over USD95, you should consider using a trackable shipping service or purchasing shipping insurance. We don’t guarantee that we will receive your returned item.